Support

A single point of contact

Use our self-service support portal to submit support requests, view the status of existing tickets or close tickets which no longer need attention.

Our support promise

With standard and extended support SLAs available, you can rest assured that you'll be fully supported after you launch with The Layer. We work to clear Service Level Agreement terms, committing us to responding to your needs quickly through our first line support team or online.

How to get support

  • Click here to access our online support system.
  • Click here if you have a support key and require online support

Existing customers

Please submit a support ticket providing full details on your issue, including steps you have taken before arriving at the problem. On receiving your ticket, a confirmation email will be sent back to you. Your ticket will then be assigned to one of our development team for action.

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