With so many features available, we've categorised these by module to let you explore the benefits that our platform can have in your business. There's a lot here, so if you're interested in looking at this at a higher level, head over to our What We Do page, or click on the link below.
Search for records by any system type, including company & contact names, asset references (IMEI, serial), post code and account number.
Our fluid user interface fits to your browser window so you don't have to squeeze all that data into a fixed width frame.
Use a single set of credentials to log on to all Layer platforms, and securely generate API keys assocaited with these.
Optionally set two-factor authentication to ensure your user logins are valid.
Commonly used records can be loaded into real-time, customisable stacks for easy browsing in grids or detail.
Chat to our service teams within the platform for quicker resolutions to team issues.
Our middleware platform, which allows developers to customise Layer functionality with code, unlocking unlimited potential for extending the system.
Set up multiple sub companies, allowing the use of different POs, Invoices and credit notes through out the sales and onboarding journey.
Attach emails to CRM records via our Outlook Add-In for Windows. Log in with your Layer ID to add notes to records directly within Outlook.
Very quickly see the availability and activity of you teams and individual including all appointments, appointment outcomes and phones call tasks.
Comply with regulations by subscribing to our integrated TPS service to prevent any prospects with these telephone numbers from being called. You can override the TPS list when you have permission to call the lead.
Keep engaged with prospects and customers by scheduling sales, order processing and service related call backs, which appear in users' work stacks as they fall due.
Create sales opportunities from within commonly used tasks. Update all opportunity specific tasks, notes, probability stages, quotes and close by dates in one easy to use screen.
Lead records automictically become customer records upon esign, saving time. All lead based notes and tasks will also visible against the customer record.
Manager can permanently or temporarily assign lead ownership and access to another member of the team.
Instantly delegate permanent or temporary access of a lead to another member of your team. Great for holiday cover or absences.
Real-time suggestions of who's in the area for appointment bookings.
The Layer provides agents with the facility to view availability and book appointments for sales representatives & integrate with Outlook or Office 365.
Simpler process in The Layer and no need to create negative lines, which then pulls into the quote and through to the sales order for finance.
Ability to filter and create work stacks by bespoke lead sub status e.g. Contacted - With Gatekeeper, Qualified - Expiries Captured.
Single view of all customer related information. Increase renewals and retention by seeing base product mix and non managed assets, creating existing assets and renewal stacks for customer owner and or/asset owner teams by product category.
No need to work between multiple screens/browsers which is ideal for both telemarketers and self gen speeding up the time taken between calls.
Every so often commercials, tariffs and products change. Our Changed Quotations work stack enables sales people to view any changes quickly. Quotes can be instantly updated in bulk and customers actively contacted about any changes.
Set check list steps by opportunity type to help drive good behaviour and practice to reduce the number of rejected orders and with training new staff.
Bill cap is enabled at price book level and is added at quote stage and pulls through to the quote esign screen and visible in the sales order.
You can create your own forecast categories and then run reporting by your different sales teams to automate pipelines and manage sales performance and KPI.
Maintain contact with your customers within predetermined date periods, making it easier to renew customers and reduce churn.
Multiple users can easily manage multiple mail boxes a single triage area with the ability to set an auto response and manage spam and block email addresses.
Ability to log any affected assets against a case, allowing you to any view cases that these assets are linked to and report on any issues with products, services or to your suppliers.
You can log and manage cases by the ITIL strategies e.g. Incident, Service Request, Transaction, Change Management, Event etc.
Built in case feedback mechanism enabling customer to provide simple instant feedback on the service received - currently done via email signature which doesn't always get used
Dedicated IMEI and serial number search showing all orders, cases and stock book in/out sessions associated to that IMEI and serial number.
Dedicated custom fields against a contact to store contact type and multiple passwords e.g. Authorised to make changes to that account.
Create periodic customer review cases through our advanced workflow manager.
The ability to receive notifications from customers who reply to closed cases so you can then reopen the case or create a new case.
Fully branded portal where selected customer contacts can log cases, view history, add notes, upload and browse files, provide feedback and access your knowledge base.
Sales can quickly see all campaigns received by that lead/customer to help spark up a conversation and reason to call.
Schedule multiple emails and follow up tasks, using trigger dates based on when you want that event to happen.
Simple easy to use interface to quickly build marketing campaigns.
Build targeted lead and customer data lists around specifics such as contract expiries and renewal dates, old products and services.
Built in tools for monitoring and reporting on campaign opens, links clicked on and email forwards.
Build staged campaigns to keep inform customers and keep them updated of any service outages and issues.
Log and track the costs of each element of a campaign so you know what resources to invest to get the maximum ROI.
Multiple Campaigns can be logged against an opportunity which is then visible in the sales reporting, giving you the ability to fully measure the success and ROI of you activity.
Manage contact preferences at the point of record creation and in life and from within the individual elements of your marketing campaigns.
Easy access to and better visibility of all key financial details including quote and order stage finance reports, profit variance reports, PO's and invoices, account transactions with statement generator.
Save time and improve accuracy with integrated reconciliation of the Vodafone PPP with orders processed in The Layer and auto creation of query reports meaning quicker resolution and payback
Set up multiple sub companies, allowing the use of different POs, Invoices and credit notes through out the sales and onboarding journey.
Full integration with the finance platforms giving visibility of all account balances, credit limits, transactions and account statuses by sub company
Generate PO references and POs in The layer and email direct to supplier and manage via stacks by PO Status e.g. Delivered, Part Delivered, On Order, Created, Approved and Cancelled which can be matched against supplier invoices.
Centralised place for automating and managing customer records, orders and billing
Manage your nominal codes with visibility from price book to quote to final invoice and at asset level.
Improved process for invoice creation by sub company and reconciling (up to Intacct) and the ability to invoice for multiple items at different times.
Single view of all account balances in the customer record and view of all transactions (based on full not part integration with Intacct).
Sales reporting data is driven from the sales orders which in turn comes directly from the price book items from within the quote. This means your financial and forecasting data is as accurate as it can be and doesn't rely on guesswork from sales.
Receive daily digest email for sales and service and the ability to create scheduled emails of your favourite work stacks.
Reduce the time taken to generate the reports for business intelligence and management reporting - bespoke forecasting report and data feed to generate your own reports.
Contract end date at asset level is auto populated from data capture so no need manually populate.
Carriage can be added to quotes and is managed on the sales order meaning you can bulk order from the suppliers
Save time by using a bar code scanner to book stock in/out and to create your own bar codes e.g. IT team can log router details.
Sales orders are automatically created when the customer signed the quote with email notification to the SO team and dedicated SO stacks by category and status.
Assets are automatically updated on order conversion and ca be edited in bulk via batch editor.
