With so many features available, we've categorised these by module to let you explore the benefits that our platform can have in your business. There's a lot here, so if you're interested in looking at this at a higher level, head over to our What We Do page, or click on the link below.
Search for records by any system type, including company & contact names, asset references (IMEI, serial), post code and account number.
Our fluid user interface fits to your browser window so you don't have to squeeze all that data into a fixed width frame.
Use a single set of credentials to log on to all Layer platforms, and securely generate API keys assocaited with these.
Optionally set two-factor authentication to ensure your user logins are valid.
Commonly used records can be loaded into real-time, customisable stacks for easy browsing in grids or detail.
Chat to our service teams within the platform for quicker resolutions to team issues.
Our middleware platform, which allows developers to customise Layer functionality with code, unlocking unlimited potential for extending the system.
Set up multiple sub companies, allowing the use of different POs, Invoices and credit notes through out the sales and onboarding journey.
Attach emails to CRM records via our Outlook Add-In for Windows. Log in with your Layer ID to add notes to records directly within Outlook.
Very quickly see the availability and activity of you teams and individual including all appointments, appointment outcomes and phones call tasks.
Comply with regulations by subscribing to our integrated TPS service to prevent any prospects with these telephone numbers from being called. You can override the TPS list when you have permission to call the lead.
Keep engaged with prospects and customers by scheduling sales, order processing and service related call backs, which appear in users' work stacks as they fall due.
Create sales opportunities from within commonly used tasks. Update all opportunity specific tasks, notes, probability stages, quotes and close by dates in one easy to use screen.
Lead records automictically become customer records upon esign, saving time. All lead based notes and tasks will also visible against the customer record.
Manager can permanently or temporarily assign lead ownership and access to another member of the team.
Instantly delegate permanent or temporary access of a lead to another member of your team. Great for holiday cover or absences.
Real-time suggestions of who's in the area for appointment bookings.
The Layer provides agents with the facility to view availability and book appointments for sales representatives & integrate with Outlook or Office 365.
Simpler process in The Layer and no need to create negative lines, which then pulls into the quote and through to the sales order for finance.
Ability to filter and create work stacks by bespoke lead sub status e.g. Contacted - With Gatekeeper, Qualified - Expiries Captured.
Single view of all customer related information. Increase renewals and retention by seeing base product mix and non managed assets, creating existing assets and renewal stacks for customer owner and or/asset owner teams by product category.
No need to work between multiple screens/browsers which is ideal for both telemarketers and self gen speeding up the time taken between calls.
Every so often commercials, tariffs and products change. Our Changed Quotations work stack enables sales people to view any changes quickly. Quotes can be instantly updated in bulk and customers actively contacted about any changes.
Set check list steps by opportunity type to help drive good behaviour and practice to reduce the number of rejected orders and with training new staff.
Bill cap is enabled at price book level and is added at quote stage and pulls through to the quote esign screen and visible in the sales order.
You can create your own forecast categories and then run reporting by your different sales teams to automate pipelines and manage sales performance and KPI.
Maintain contact with your customers within predetermined date periods, making it easier to renew customers and reduce churn.
Replies to case emails from the customer are automatically added into the case notes with the ability to sweep for external contacts.
In The Layer you can create additional contacts that may not already be a contact on the fly directly from the email editor and case creation windows.
Ability to log both marketing and customer service contact preferences at contact level for GDPR compliance which will limit emails being sent to opted out contacts.
In The Layer you can create and define check list steps by case subcategory around your or supplier based processes for resolving customer service issues.
View full audit logs of the changes in case status, owner and on hold times, which are all stored against the case.
Customer integrated case management facilities.
You can create custom case breach reasons and then record them against an over due case and then report on them.
Create your own searchable internal or external articles using videos, PDFs and documents which can be added to emails vie the email editor to help with cases and sales.
Cases can automatically be created from inbound emails and then auto allocated to a category and sub category and a team or user.
Sales can quickly see all campaigns received by that lead/customer to help spark up a conversation and reason to call.
Schedule multiple emails and follow up tasks, using trigger dates based on when you want that event to happen.
Simple easy to use interface to quickly build marketing campaigns.
Build targeted lead and customer data lists around specifics such as contract expiries and renewal dates, old products and services.
Built in tools for monitoring and reporting on campaign opens, links clicked on and email forwards.
Build staged campaigns to keep inform customers and keep them updated of any service outages and issues.
Log and track the costs of each element of a campaign so you know what resources to invest to get the maximum ROI.
Multiple Campaigns can be logged against an opportunity which is then visible in the sales reporting, giving you the ability to fully measure the success and ROI of you activity.
Manage contact preferences at the point of record creation and in life and from within the individual elements of your marketing campaigns.
Improved hardware fund management and visibility with premature application to sales invoices - HWF anomalies, have to go back to the original SO and update invoice to ensure correct.
Warnings are displayed in the record, opportunities and sales orders when the customer has a zero or negative available balance or if the account has been placed on hold.
Sales reporting data is driven from the sales orders which in turn comes directly from the price book items from within the quote. This means your financial and forecasting data is as accurate as it can be and doesn't rely on guesswork from sales.
Receive daily digest email for sales and service and the ability to create scheduled emails of your favourite work stacks.
Reduce the time taken to generate the reports for business intelligence and management reporting - bespoke forecasting report and data feed to generate your own reports.
Place individual items in stock on an allocation hold, excluding them from any allocation processes and the available stock. Ideal for any returns or fault stock and stock to be regraded.
Integrated stock module with stock take and value, multiple warehouse management for better control.
The Layer invoices can be set up to show serial numbers on them which cannot be done in SF and causes issues for finance
Ability to upload serial numbers and IMEI in bulk from the supplier via templates into stock session which is logged against the asset. Full serial and IMEI search to see related entities e.g. cases when booked in/out.
Dedicated tabs in the sales orders for cases and sales order documents and templates e.g. LOA, survey documents and forms
Improved process for authorising and rejecting sales orders and for sales to manage their rejected orders.
In The Layer you can process and convert parts of orders meaning you can then bill on that basis
Log and managed PAC codes and PAC Expiry dates in data capture which is then stored against the asset on order conversion.
The ability to manage and distribute stock in bulk and to multiple addresses.
