We are thrilled to announce that Layer Systems has been shortlisted for the 'Channel Consultancy of the Year' award at the prestigious Comms Business Awards! This recognition is a testament to our dedication and expertise in delivering exceptional managed onboarding processes.
Celebrating their 20th anniversary, the Comms Business Awards highlight the most progressive and innovative companies, products, and people in the channel. This year, we are not only finalists but also proud sponsors of the 'Best Connectivity Solution' award. This award recognises solutions that meet the connectivity needs of customers with demonstrated ROI and customer satisfaction.
Our Managed Onboarding Process
Our hands-on onboarding process reduces the risks and headaches of CRM migration projects. Let our experienced professional services team take ownership and responsibility for making sure each project is a success, minimising the risk to your business.
- Business Analysis: This crucial step involves a deep dive into your operations. We review your existing systems and processes across the entire business, presenting our findings and highlighting key configuration and development requirements to deliver a solution tailored to your needs and goals.
- Build: Collaborating with your project team, we initiate and configure your unique instance of The Layer using agile development methodologies. We ensure regular collaboration and check-ins at every stage.
- Testing: Regular reviews and sessions with key stakeholders are held to walk through key configuration points and features. Feedback is encouraged and implemented before providing access for full testing and functionality sign-off.
- Data Migration: Our data team collaborates with you to review existing data structures and create a detailed migration plan. With over 10 years of delivery experience, we are well-versed in avoiding common pitfalls.
- Training: Ensuring end-user adoption is key for maximum ROI. Our project team provides customised training with supporting materials, and our post-launch process ensures ongoing collaboration and support.
- In-Life Support: Post-onboarding, you will have a dedicated account manager and access to our customer portal, which includes tools, a chat facility, and knowledgebase content.
Here’s what Craig Forsyth at DF Communications had to say about their experience with us:
"Our experience with Layer Systems has been fantastic so far. Their attention to detail and understanding during the business analysis sessions really stood out to us. Layer Systems took the time to dive into our business, understand the challenges we face, and learn what we want to achieve in the future to ensure we get the most out of The Layer.
"The business analysis review document we received was incredibly detailed, addressing all our needs and processes. Engaging with all our key users and ensuring everyone was on board was crucial for the success of our project, and they did this brilliantly. The training sessions were excellent, covering everything we needed and more. Using real-life scenarios made the training particularly useful, and the interactive nature of the sessions made it easy for our team to follow along and ask questions.We’re really pleased with the Layer Systems project team - they are knowledgeable, friendly, and a pleasure to work with. Communication from both the project and customer success teams has been great, with multiple lines open to us, making the whole process much smoother.
"Now that we’ve gone live, we’re already seeing improved efficiencies and are excited about further benefits as we know the Layer team love to innovate and add further value to The Layer. We appreciate the effort and time they’ve taken to understand our needs and look forward to continuing this partnership."
If you'd like more information about how our community-driven, industry-specific CRM solution will help streamline your processes, unite your teams and help you grow your business whether it's through new business, retaining more customers or through mergers & acquisitions, explore How We Do It and our Use Cases.
